Privacy Policy
Last updated: December 1, 2024
Introduction
Tightrope Media Systems, Inc. ("Tightrope," "we," "us," or "our") operates the MediaScribe captioning platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Organization name and job title
- Billing information (processed by our payment provider)
- Account credentials
- Communication preferences
Audio and Video Data
Our captioning service processes audio and video content to generate captions. This content is:
- Processed in real-time and not stored after caption generation
- Transmitted using TLS 1.3 encryption
- Processed in US-based data centers
- Never used to train AI models without explicit consent
Automatically Collected Information
When you access our website or services, we automatically collect certain information:
- Device information (browser type, operating system)
- IP address and general location
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide and maintain our captioning services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send administrative information and service updates
- Improve our services and develop new features
- Protect against fraudulent or illegal activity
- Comply with legal obligations
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
- Legal Requirements: If required by law or in response to valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- SOC 2 Type II certified infrastructure
- Regular security audits and penetration testing
- Employee security training and access controls
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Audio and video data processed for captioning is not retained after caption generation is complete.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Opt-out of certain processing activities
- Data portability
To exercise these rights, please contact us at privacy@mediascribe.ai.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us.
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
- Email: privacy@mediascribe.ai
- Mail: Tightrope Media Systems, Inc., 123 Main Street, Minneapolis, MN 55401
- Phone: 1-800-555-0123