‘Tis the Season for a Compliance Checkup

As the year winds down and holiday lights start going up, municipal IT directors, AV specialists, and communications teams face a different kind of seasonal countdown. The WCAG compliance clock is ticking, and enforcement begins next spring for many cities. Instead of thinking about resolutions in January, local governments should use the final weeks of the year to confirm they are on track for a compliant and more accessible 2026.

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Now is the time to take stock of accessibility progress, course correct where needed, and prepare media workflows for government that support inclusivity. Residents expect accessible city council meetings, on-demand content with captions, and websites that work for everyone. Those expectations will only grow as WCAG deadlines approach. Is your team ready?

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A Closing Window‍

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Since it is a time of reflection, let’s look back briefly on how we got here. In April 2024, the Department of Justice finalized its new ADA rules that require public entities to comply with WCAG 2.1 AA standards. The rules provide technical standards for both web content and mobile apps, which state and local governments are required to meet.

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Basically, cities will be required to provide captions for all video content, and you’ll need to provide audio descriptions for some prerecorded video. Audio descriptions are very different from captions—and very new territory for many operations.

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To paraphrase a bit from the world of Ebenezer Scrooge, the compliance ghost of Christmas future is only about four months away for governments that serve 50,000 or more people. Compliance is required by April 24, 2026. Smaller governments and special districts have until April 24, 2027.

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That might sound like a reason to panic during an already busy season, but many governments are still building their accessibility plans. Early action is the best gift city leaders can give their teams. Starting now (if you haven’t already started) allows your staff to spread work across months rather than scrambling at the last minute. It also shows good faith, which matters if legal questions arise.

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The point is not perfection by January. The goal is demonstrating that your municipality is taking steady, measurable steps toward government meeting accessibility and inclusive government communications.‍

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A Roadmap You Can Actually Follow‍

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We’ll admit the new ADA rules can be cumbersome to digest. Not sure where to start?  Cablecast developed a cheat sheet of guidelines that can help you get a jump on content accessibility and compliance.

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Beyond the basic directives, any successful WCAG plan starts with ownership. Cities that identify a point person or cross-department team have a clearer path to progress. This group can inventory public-facing digital assets, from websites to livestreams to request forms. With that list, you can prioritize what residents rely on most.

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Audio descriptions and multilingual audio services are growing expectations, particularly as younger audiences watch more content on mobile platforms. Residents now expect the same quality and accessibility they see on commercial streaming platforms. Meeting those expectations requires time, collaboration, and clear planning.

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Documenting your progress is equally important. Staff turnover and shifting priorities are inevitable, but a written plan keeps everyone aligned. It also strengthens legal protection (yes, there really are lawsuits sparked by lack of accessibility) by demonstrating that your city is taking active steps to meet online community media ADA requirements.

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You can also get some outside guidance. WCAG screening services can help you uncover issues that might otherwise go unnoticed. Automated tools identify missing alt text or flag contrast violations, while vendors can take on bulk captioning, transcription, or PDF remediation. ‍

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Expect Bumps, Be Flexible‍

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Even the best plans run into challenges. December is a good time to anticipate these obstacles and prepare for them.

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One of the most common missteps at this stage is removing content out of fear. Taking down old videos or public records weakens transparency and public trust. Instead, pair content improvements with communication. Residents appreciate honest updates, especially when framed as part of an ongoing effort to improve access for all.

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Success also depends on collaboration in local government media. IT, AV, communications, and legal teams each have part of the picture. When they coordinate early and often, accessibility becomes a shared practice instead of a year-end scramble.

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Remember, you can turn compliance into community benefit. Accessible meeting archives help more residents stay informed. Captioned and translated videos help non-native English speakers keep up with civic news. Clearer digital pathways improve engagement and reduce frustration. Incremental progress, made consistently, builds long-term trust.

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The holiday season may feel like an unlikely time to think about accessibility, but it is the perfect moment to confirm your city is ready for the year ahead. With a plan in place, smart tools, and committed teams, your city can enter the New Year confident, prepared, and focused on delivering better access for every resident.